These Terms and Conditions apply to all dealings & transactions on www.furrychef.com*; as such, please make sure you have read through, and fully understand, all aspects addressed on this page before purchasing an order with us.
The Furry Chef Ltd. reserves the right alter the terms and conditions at any point in time; therefore, please ensure that you are familiar with our most current terms and conditions.
www.furrychef.com is an online pet food shop owned and operated by The Furry Chef Limited, Company Registration Number 10438480.
This website and its contents (www.furrychef.com)* are copyright trademarked and are the intellectual property of The Furry Chef Ltd. protected under English Law. Any commercial use of any of the material on this website without prior consent from The Furry Chef Ltd. is strictly prohibited. This policy only governs www.furrychef.com* and we accept no liability from other websites not under our control.
OUR CONTRACT WITH YOU
Upon placing your order online, you will receive an order confirmation email; please note that this is an acknowledgement of your order, not an acceptance to sell.
The total purchase price of our items are the sum of the cost of the item(s) being purchased + shipping and any applicable VAT. Please note the Price displayed on the Product pages do not include shipping. All final costs will be written on the page titled “Checkout” before payment details are requested. You will also receive an invoice in your confirmation email that will reflect the final costs. Payment will be deducted when we process your order (ie- upon receipt of valid payment- please see section titled “Our Contract with You.”)
Upon receipt of valid payment we will prepare your item for shipping. Please allow one full working day for us to process your shipment.
Delivery fees are calculated depending on how heavy the final parcel will be; therefore, the more items in the parcel, the more expensive the shipping will be (with the exception of our free shipping promotions).
Once your items have been shipped, you will be provided with a shipping confirmation email along with tracking information. Within the UK, items should arrive within 3-5 working days. If ordering internationally or from the Scottish Isles/ Isle of Man, please allow for more time.
We aim to deliver on time but naturally cannot control all potential events once the products leave our door; thus, we cannot guarantee that delivery times will not be affected by unforeseen complications.
You must make sure that you are either home to receive your items or that they can be left in a safe place. For our UK-based customers, our couriers will make 3 delivery attempts after which your items will be shipped back to us. Should this result in us needing to re-ship your items, the customer will be liable to pay for the new shipment with the payment on file.
If you experience any problems with your delivery, do contact us at [email protected] and we will try our best to liaise with our couriers to resolve the situation.
Returns are accepted within 14 days of the date of order placed for a full refund (minus the cost of shipping). The items must be unaltered and unopened in order to be accepted for a refund. Return shipping is at cost to customer.
If your order has been damaged or you received an incorrect order, please contact us directly at [email protected]
All personal information collected in the process of creating an account with The Furry Chef and via the ordering/payment of items will only be used within The Furry Chef Ltd. and third parties we use to process payment and to ship our products. The Furry Chef Ltd. will never share your private data outside of these boundaries without prior consent from the customer.
Any queries please contact us at [email protected]
*including re-direction from www.furrychef.co.uk